If your community is set for direct payout, simply click on “Payout” on your home screen.

Otherwise, you can redeem your rewards balance towards any purchase at a listed business in your community. To do that, you’ll first make a purchase at a listed business, then submit a “Redeem” request in the app; once processed, you’ll receive the cash back in your selected payout method. For more instructions, please see https://www.bludot.io/redeem-rewards

Requests are typically processed within 1-2 business days. It may take longer from time to time in case of larger volume, up to a week. Please rest assured that we are hard at work getting everyone’s requests processed as soon as possible.

Claim requests and Redeem requests are processed in different queues so you may see a little difference in timing. Kindly stay tuned.

Double check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn’t submit a Redeem request, go ahead and click on “Redeem” on your home screen, select the business where you shopped at and submit the receipt. Once processed, you’ll receive the cash back via your payout method.

If you did do that but still didn’t get your payout, please contact support and we can assist you.

Receipt submissions shall meet the following requirements:

1. Includes identifiable information about the business (business name and address)
2. Includes the date of the purchase (only purchases made on or after the program launch date in your community are eligible)
3. Includes the amount of the purchase (only printed amounts are accepted, not handwritten amounts) and payment method
4. Must be legible and show the complete receipt image (not folded, cropped, or otherwise obscured)

We reserve the right to request additional information from you to validate your purchase as part of our fraud prevention efforts.

The following purchases are not eligible to earn or redeem rewards:

5. Purchases made before the program launch
6. Purchases where the business is only acting as a point of sale, eg. lottery tickets
7. Money services such as bill payments, cashiers check, check cashing, ATM withdrawals, ATM fees, cashback, etc.
8. Loading a stored value card such as gift cards, pre-paid cards, etc.

If your rewards have an expiration date, they will be shown in the “expiry” section of your app. If you don’t see anything with an expiry, that means they don’t expire. This is subject to change depending on your community’s admin.

Yes! You can very much shop in any of the other cities on the app and earn rewards in those cities! The rewards in each community’s wallet is redeemable in that community only.

Yes! The program is open to any consumers regardless of where you live.

That is perfectly ok! It is very possible that the local business you are visiting does not know what to do with this program, because there is nothing they need to do! Simply follow the tutorials in the app or if you have any questions, contact us directly.

That’s ok! We’ll correct it during processing.

Yes! To connect additional cards, you can navigate to your Profile -> Linked Accounts and Cards -> + Link Card.

If you have different cards under different people (eg. your spouse, another authorized user, etc) but the cards link to the same bank account, it should only be added by 1 user to prevent duplicate transactions. If we detect duplicate cards, it will be deleted.